Frequently Asked Questions

Product questions

May one. Maybe all of them! ;) Email us at - our customer service reps are NASM™ certified and ready to help you reach your fitness goal.

Yes. All Blue Star Nutraceuticals products are made at an FDA approved, cGMP facility, and are third-party tested for quality and control.

All Blue Star Nutraceuticals’ products illustrate a Prop 65 reference. Prop 65 is a California law that requires a warning on foods, beverages, and dietary supplements that may expose a consumer to certain chemicals or heavy metals. The minimum levels of heavy metals that trigger a Prop 65 warning are set at extremely low levels but are intended to help California consumers make informed decisions. The warning may be familiar to anyone who has visited a restaurant, coffee shop, or take-out establishment in California. 

Our customers’ health is always at the forefront of everything we do at Blue Star Nutraceuticals. We regularly test our products for heavy metals and manufacture our products in FDA-approved facilities that follow federally regulated current Good Manufacturing Practices (cGMP).

The absolute best place to buy Blue Star Nutraceuticals is right here - on our official online store. We also partner with premium retailers in North America, such as


Typically you can expect 1-2 business days for in-stock products to process and ship.

Shipping rates are determined by your order size and location. However, we always have a free shipping option available or larger orders 🙂

Wondering when your Blue Star Nutraceuticals order will arrive? You can track you order via the shipment confirmation email or by logging into your account. 

If you have any questions, please don’t hesitate to contact on of our Customer Service Representatives at

Orders shipping within North America are sent via USPS and usually arrive within 2-4 days. Orders shipping to the rest of the world will usually arrive within 2 weeks once the order has been picked and processed..


60 Day Satisfaction Guarantee

If you have ordered a Blue Star Nutraceuticals product from our official online website, we can accept pre-approved returns within 60 days of your order date. 

All items must be pre-approved for return by emailing us at If you simply send a product back without contacting us, we cannot facilitate a corresponding return. 

Customers are responsible for shipping costs back to Blue Star Nutraceuticals. The refund is calculated as such: Item Cost minus S&H (if applied) minus a 10% restocking fee.

After processing, refunds take 5-10 business days to post in the customer's account. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable. 

A product must be returned in order for a refund to take place, even if it has been used in its entirety. 

Multiple Refunds & Multiple Items Refund Policy

To prevent fraud & protect Blue Star Nutraceuticals from customers abusing the return policy, Blue Star Nutraceuticals limits all returns to up to 2 unique items per customer, or 2 items of the same sku per customer. 

To prevent fraud and protect Blue Star Nutraceuticals from customers abusing the return policy, Blue Star Nutraceuticals has the right to refuse a return/refund if the customer has taken advantage of the policy previously. For example, if a customer has returned one product, then decides to initiate another return afterwards to attempt to get their money back despite using the product, Blue Star Nutraceuticals has the right to refuse any additional returns or refunds after the first refund. This policy applies to any/all returns for the same order or with new orders. It is at Blue Star Nutraceuticals sole discretion to refuse additional refunds/returns after one has already been granted. 

Damaged Product

To be eligible for a reshipment on your damaged or incorrect item, you must first email us within 7 days of receiving your order at to alert us of the damage along with a picture of the damage. We will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. 

Wholesale/B2B/Amazon Return Policy.

All Sales are Final. No Refunds or Exchanges.

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